Customer Service Consultant Kenosha (Remote)

CarMax is a nationwide retailer of used cars focused on transparency, innovation, and customer experience. The Customer Service Consultant connects with customers online and by phone, guides them through vehicle selection and purchasing, coordinates financing and delivery, and supports a seamless transition between online and in-store buying while meeting sales targets.

Responsibilities:

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentor others as your skillset expands
• Achieve sales targets while providing an iconic customer experience
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license

Requirements:

• Thrive in a fast-paced sales environment
• Good listening skills and strong customer focus
• High level of self-motivation to achieve performance goals
• Strong written and verbal communication skills
• Ability to learn and master new technologies, strong computer skills
• Open availability for shifts that may include nights, weekends, and holidays
• Must be open to shifting schedules two times per year according to needs of the business
• Candidates must live within 120 miles of the Customer Experience Center (CEC) location
• Sales and customer service experience, in an area such as retail, is preferred