Specialist, Customer Service Compression/Lymphedema

Cardinal Health provides customer service operations and outsourced healthcare-related services, including medical billing, reimbursement, and problem resolution. The Compression and LTA Product Specialist serves as a subject-matter expert on compression garments and Lymphedema Treatment Act-covered products, supporting sales efforts, educating referral sources and patients, and coordinating product selection, billing documentation, and communications.

Responsibilities:

• Serve as the go-to expert on compression garments and LTA-covered products for both internal teams and external partners
• Educate referral sources (physicians, physical and occupational therapists, lymphedema therapists) and patients on product options and LTA coverage guidelines
• Support the sales team with product demonstrations, training, and technical guidance
• Stay current on LTA policy updates, relevant HCPCS codes, and Medicare/insurance coverage criteria for compression supplies
• Assist patients and providers with product selection based on clinical needs
• Partner with the billing and reimbursement team to support accurate documentation and claims
• Build and maintain relationships with referral sources, distributors, and manufacturers
• Represent company at trade shows, conferences, and educational events
• Monitor industry trends and the competitive landscape in compression therapy
• Share market and customer feedback with product and marketing teams

Requirements:

• Comfort learning and explaining insurance/Medicare billing processes, particularly DMEPOS
• Excellent communication and relationship-building skills
• Self-motivated, organized, and comfortable working independently in a remote environment
• Prior experience with compression therapy or lymphedema treatment products
• Familiarity with the Lymphedema Treatment Act and its impact on Medicare coverage
• Maintain existing relationships with referral sources such as physicians, lymphedema therapists, or DME providers
• High School Diploma, GED or equivalent work experience, preferred
• 2+ years of experience in DME sales, medical device sales, or another healthcare product role preferred
• Prior Bright tree experience a plus
• Ability to travel for client visits, trade shows, and training as needed preferred