Collibra SaaS Platform Support Lead

Job Title: Collibra SaaS Platform Support Lead

Job Location: Rahway, NJ

Job Type: Contract

Job Overview:

Pay Range: $50.00hr - $55.00hr

Requirement/Must Have:

• 8+ years of experience in data governance, data management, or IT support roles.
• 3+ years of hands-on experience supporting Collibra Data Governance SaaS platforms.
• Deep understanding of data governance frameworks, metadata management, and data quality principles.
• Strong technical proficiency in SaaS platform administration, cloud computing concepts, and IT service management (ITSM) processes.
• Experience with incident management, troubleshooting, and problem-solving within enterprise-grade platforms.
• Familiarity with regulatory requirements and data privacy standards relevant to healthcare and life sciences.
• Exposure to GxP, HIPAA, or other compliance frameworks in the healthcare or life sciences industry.

Responsibilities:

• Lead and oversee the support operations for the Collibra Data Governance SaaS platform, ensuring optimal system performance and user satisfaction.
• Manage incident response, problem resolution, and root cause analysis for platform-related issues, ensuring minimal disruption to business operations.
• Collaborate with cross-functional teams including data stewards, business users, and IT stakeholders to address data governance requirements and platform enhancements.
• Coordinate platform upgrades, patch management, and release deployments in accordance with industry and organizational best practices.
• Develop and maintain platform documentation, standard operating procedures, and training materials for end users and support teams.
• Monitor platform usage, performance metrics, and service level agreements (SLAs) to ensure compliance and drive continuous improvement.
• Support user onboarding, access management, and role-based security configurations within the Collibra platform.
• Advise on best practices for data governance, data quality, and metadata management using Collibra.
• Proactively identify opportunities for automation, process optimization, and innovation within the data governance support function.
• Serve as the primary point of contact for escalations and critical incidents related to the Collibra SaaS platform.

Nice to Have:

• Collibra Ranger or Collibra Certified Professional certification.
• Experience with automation tools, scripting (e.g., Python, Shell), or integration with other data management solutions.
• Project management or ITIL certification.

Skills:

• Collibra Data Governance SaaS.
• Data Governance Frameworks.
• Metadata Management.
• Data Quality.
• SaaS Platform Administration.
• Cloud Computing.
• ITSM Processes.
• Incident Management.
• Stakeholder Management.
• Python.
• Shell Scripting.
• GxP.
• HIPAA.

Qualification And Education:

• Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.
• Proven ability to document processes, create knowledge base articles, and deliver user training.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities