Program Manager - Remote / Telecommute

Job Title: Program Manager - Remote / Telecommute

Job Location: Durham, NC

Job Type: Contract

Job Overview:

Pay Range: $25.43hr - $30.43hr

Requirement/Must Have:

• 3-5 years of experience in managing channel programs and processes, partner success and experience, partner sales enablement or similar experience.
• Advanced MS Excel skills.
• Ability to work creatively and analytically in a problem-solving environment.
• Attention to details and ability to work on complex projects.
• Strong verbal and written communication skills.
• Adaptability and fast ramp-up skills to rapidly grasp existing workflows and tools.
• Customer-centric mindset to deliver empathetic and professional service.
• Proactive problem-solving skills to triage and resolve constituent issues.
• Strong organization and multitasking skills to manage competing priorities.

Responsibilities:

• Respond to internal and external program inquiries that come to the Channel Program alias.
• Provide support with the application tool, including submission issues and status updates.
• Follow up with approvers regarding program requirements.
• Perform rebate calculations and data management in the Partner Funds Center.
• Handle Partner Funds Center inquiries including login, account issues, payment inquiries, and incentive questions.
• Ensure simplicity and consistency during the partner experience from sign-up and onboarding to enablement.
• Support technical tools utilized in daily business management.
• Provide support and enablement around the Elevate Partner Program for internal teams and the partner community.
• Maintain clear handoff documentation and track open inquiries to resolution.

Nice to Have:

• Experience using Salesforce is preferred.

Skills:

• Channel Program Management.
• Partner Success.
• Sales Enablement.
• MS Excel.
• Salesforce.
• Data Management.
• Relationship Management.
• Problem-Solving.
• Multitasking.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities