Senior Software Engineer (US Deployment/Relocation from Europe)

Bitmovin is a global SaaS company providing video streaming technology, including encoding, player, and analytics platforms. The Senior Software Engineer will contribute production code to the Encoding team while serving as the technical contact for US enterprise media and streaming customers, troubleshooting distributed systems, managing incidents, supporting integrations, and feeding customer insights into product development.

Responsibilities:

• Contribute production code to the encoding stack (Java/Kotlin, C++) as a full member of the Encoding team's sprints
• Own our US enterprise accounts technically during EU off-hours: triage and troubleshoot encoding issues, drive incidents to resolution or a clean handover
• Debug live, distributed systems under real customer pressure: log analysis, error diagnosis, network traces, reproducing issues from limited information
• Travel to customer sites to support integrations, run technical workshops, and handle escalations
• Feed what you learn in the field back into sprint planning and the product roadmap

Requirements:

• Demonstrable engineering experience at a senior level, strong in Java or C++, and able to contribute production code from day one
• Experience customer-facing technical role: solutions architecture, professional services, forward deployed, or named-account support
• Hands-on experience running and debugging scalable distributed services in the cloud (AWS and/or GCP, Docker), including log analysis, error diagnosis, and network traces on live customer systems
• Experience keeping production systems healthy, ideally with on-call or incident management
• High autonomy and sound judgment on when to escalate versus resolve, owning issues end-to-end while the EU team is offline
• Excellent written and verbal English, with a track record of communicating credibly with enterprise engineering teams
• Ready to relocate to the US East Coast or Denver, and happy to travel to customer sites regularly
• Video streaming domain knowledge: codecs (H.264/HEVC, ideally AV1), container formats, HLS/DASH, OTT encoding workflows
• Prior forward-deployed, solutions architect, or professional services experience at a SaaS or media-tech vendor
• Experience with Bitmovin or competing encoding platforms (AWS MediaConvert/Elemental, Harmonic, MediaKind)
• Experience working across US and European teams and time zones
• Comfortable with AI-assisted development workflows and tools like Claude Code