Software Platform Support Engineer - GPU Cloud

NVIDIA is a technology company advancing Artificial Intelligence, High-Performance Computing, and Visualization. The Software Platform Support Engineer will support internal customers using GPU cloud platforms by troubleshooting distributed systems, improving operational workflows, building support tooling, and partnering with engineering and reliability teams.

Responsibilities:

• Coordinate with multiple internal teams to provide Tier 1 support for complex cloud platforms
• Define and improve operational workflows (runbooks, escalation paths, support processes)
• Triage/investigate root cause of customer issues and escalate as needed
• File bugs and report issues while working closely with the Site Reliability team
• Build tooling to improve customer support process and visibility
• Deeply understand user workloads and use cases
• Partner with multiple internal teams to give feedback to engineering teams and develop solutions to aid in their success
• Be part of an on call rotation to support production systems

Requirements:

• • BS/MS degree in Computer science or related areas (or equivalent experience)
• • 5+ yrs of experience with supporting distributed software systems, supporting end-user software platforms, and experience with Linux
• • Experience with Kubernetes, AWS, Azure, OCI, and GCP
• • Background of Infrastructure, Networking, Storage, and DevOps scripting/tooling
• • Understanding of data storage technologies (databases, file, block, blob)
• • Customer Service/Support Experience
• • Willingness to work up and down the stack as well as across multiple teams
• • Strong skills in troubleshooting and Communication
• • Experience with MLOps workflows or ML infrastructure
• • Familiarity with GPU workloads or distributed training systems
• • SLURM or HPC previous experience
• • Strong drive to work with internal customers and make them successful
• • A drive to improve process with strong organizational skills