Customer Success Consultant Project Manager

Staples is a business-to-business company focused on delivering exceptional customer experiences and driving business growth. The Customer Success Consultant Project Manager leads complex customer projects, implementations, operational transformations, and resolution initiatives while coordinating cross-functional stakeholders and driving successful outcomes.

Responsibilities:

• Lead complex customer projects, implementations, and resolution initiatives from intake through completion
• Develop and manage project plans, timelines, risks, and stakeholder communications to ensure successful execution
• Coordinate cross-functional teams, customers, and external partners to drive alignment and accountability
• Identify challenges, perform root cause analysis, and implement sustainable solutions
• Exercise sound judgment to balance customer needs, business priorities, and project objectives
• Provide clear project updates, reporting, and recommendations to stakeholders and leadership
• Serve as the primary point of coordination between Sales, Customer Success, Operations, Vendors, and other business partners
• Drive process improvements that enhance customer experience, operational efficiency, and project delivery

Requirements:

• Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Strong analytical and problem-solving skills with a focus on execution and results
• Comfort navigating ambiguity and adapting to changing priorities
• Exceptional organization, accountability, and ownership
• Ability to influence and collaborate across teams without direct authority
• High School Diploma or GED
• 2+ years of business experience in project coordination and/or project management
• Experience managing projects and driving successful outcomes across multiple stakeholders
• Advanced proficiency with Microsoft Office applications, including Excel
• V/X-look-up, pivot tables and power query
• Experience using Salesforce.com
• Ability to work effectively with cross-functional teams
• Strong organizational, analytical, and time management skills
• Excellent written and verbal communication skills
• Experience supporting or working directly within a sales organization
• Experience managing customer implementations or onboarding projects
• Experience supporting strategic customer accounts
• Knowledge of enterprise order management systems
• Demonstrated success leading process improvement initiatives
• Associate or bachelor's degree in business, Project Management, or a related field. PMP or PMI certification a plus