Division Managing Director – Large Market Customer Care

Principal Financial Group is a financial services organization focused on making financial security accessible to all. The Division Managing Director will lead senior Relationship Managers serving large institutional clients, set the client engagement vision, drive retention and profitability, and support operational excellence and risk mitigation. The role also represents the department in strategic business initiatives and develops high-performing client-facing teams.

Responsibilities:

• Oversee a team of senior Relationship Managers (RMs) responsible for delivering exceptional client experience, strengthening plan sponsor partnerships, and driving enterprise financial results
• Set the vision for client engagement, coach and develop high-performing RMs, and partner cross-functionally to ensure retention, profitability, operational excellence, and risk mitigation across Principal’s largest institutional clients
• Serve as an instrumental leader representing the department in key business initiatives to drive better outcomes for Principal’s clients and their participants

Requirements:

• 15+ years of related industry experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 7+ years leading senior client-facing professionals in high-complexity environments
• Deep knowledge of defined contribution plans, ERISA, regulatory frameworks, and recordkeeping operations
• Demonstrated success leading large institutional relationships ($500M+ plan size) with measurable outcomes in retention and growth
• Proven ability to influence and engage senior client executives, consultants, and internal leaders through strong executive presence and communication skills
• Strong financial and business acumen (client P&L, pricing, revenue drivers, operational cost structure) and data-driven decision-making
• Proficiency with CRM, reporting, and analytics tools (e.g., Salesforce, dashboards, service reporting) along with strong organizational and planning skills
• Travel required, including overnight stays, based on client and business needs, up to 50%
• Licensing will be required based on state/federal laws and/or company policy in accordance with current licensing policy. The below licenses are required within 5 months of employment:
• Successful Registration as an Investment Company Products/Variable contracts Limited Representative (FINRA Series 6 or equivalent and FINRA Series 63)
• The SIE exam may be a requirement
• The below license is required within 9 months of employment:
• FINRA Series 26 - Investment Company and Variable Contracts Products Principal