Field Services Engineer I or II

Omnicell is transforming the future of healthcare through intelligent automation that improves medication management. As a Field Service Engineer (FSE) I or II, you will ensure the performance and reliability of advanced pharmacy and supply automation systems, directly impacting patient care by solving complex technical challenges.

Responsibilities:

• Troubleshoot & Repair: Diagnose and resolve electro-mechanical, automation, and system issues onsite to restore functionality quickly and effectively
• Perform Preventive Maintenance: Execute scheduled maintenance to optimize system performance and minimize downtime
• Deliver Exceptional Service: Build strong relationships with nursing, pharmacy, and healthcare leaders through clear communication and responsiveness
• Manage Service Events: Accurately document all service activities, including repairs, escalations, and follow-ups in accordance with company policies
• Drive Operational Excellence: Meet or exceed service-level agreements (SLAs), response times, and customer satisfaction standards
• Escalate & Collaborate: Identify product issues, bugs, or design challenges and escalate through appropriate technical support channels
• Inventory & Logistics Management: Maintain trunk stock, manage parts inventory, and ensure timely return of materials
• Cross-Functional Engagement: Partner with internal teams to improve service delivery, product performance, and customer experience

Requirements:

• Coursework or training in Network Engineering, Electronics, Robotics, or related field
• Experience working in a hospital or healthcare environment
• Strong problem-solving skills with the ability to diagnose technical issues
• Effective communication skills with technical and non-technical stakeholders
• Valid driver's license and ability to meet insurance requirements
• Ability to lift up to 50 lbs (to approximately 5 ft. high)
• Availability for on-call rotation, including nights and weekends
• Frequent local travel within the assigned territory; occasional support in adjacent areas
• Maintain a home-based workspace and inventory storage (trunk stock)
• Valid driver's license with acceptable driving record
• Must meet Omnicell insurance coverage requirements
• Reliable personal vehicle in good working condition
• Bachelor's degree in Engineering, Technology, or related discipline (or equivalent experience)
• Experience troubleshooting electronic, mechanical, or computer-based systems
• One of the following: Bachelor's degree + 1+ year of relevant experience, Associate degree/trade certification/military training + 4+ years of experience, 7+ years equivalent hands-on experience
• Knowledge of FDA regulations, medical device standards, and Quality Management Systems
• Proven ability to work independently on complex technical issues