3rd Level Desktop Support Analyst

• Serve as a 3rd level Support Analyst and provide support for PSDC SCCM, Airwatch, VDI, and Inmate environments.
• Troubleshoot and assist with hardware and software support escalations.
• Work with IT Support staff and End Users as needed.
• Provide instruction for processes and problem resolution.
• Assist and support SCCM deployments, packaging applications, and other SCCM tasks.
• Maintain Operating System Deployment (OSD) task sequences and relative packages.
• Support the Airwatch console environment with managing assets and objects.
• Support the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting.
• Support the DOC Inmate environment with general troubleshooting, image testing, and customizations.
• Review and recommend hardware and software purchases and system integration/installation.
• Work with users to determine needs and specify IT requirements.
• Assess capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.
• Participate in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment, including analyzing security services and directory services.
• Develop and/or contribute in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.

Professional Skills :

Skill NameRequired/DesiredTotal YearsAt least 3 years of relevant experience.Required3