Job Description:
The Intermediate Systems Analyst will work with EOHHS, DHS or HSRI to
support the business teams in monitoring system effectiveness and
implementing system changes. This includes performing system analysis,
UAT validations for new change requests/ production incidents covering
the business requirements, which includes coordination with State
vendors and interfaces/ other partners. Coordinating design sessions,
gathering and detailing specific application or project requirements.
Identifying the business workers and entities required, and defining the
responsibilities, operations, attributes, process flows and
relationships necessary to realize the business objectives of the
project. Producing both functional and process requirements and
documentation necessary to design and build the system.
This includes assistance with data requests. Performs ad hoc data script
validations, notice review in live environment ensuring the quality of
changes being made. Performs KPI validations and automate the standard
queries using SQL to efficiently verify data points/ internal QC
validations. Works closely with the program admin team to support
collection of required data for federal agencies. Performs data analysis
and prepares documentation, provides demonstrations to federal agencies,
when required.
Also, responsibilities include working with the operations team on an
ad-hoc basis to review the case issues. Monitoring and tracking incident
tickets ensuring the resolution from a business standpoint. Coordinating
with tier-II team to handle the case issues and suggesting corrections
to ensure timely case processing.
Required Skills:
