Job Description - L1 Service Desk Analyst

Chicago, IL

Contract

Required Skills & Qualifications

Technical Skills

* 4-6 years of experience in an IT Service Desk, Help Desk, Desktop Support, or Technical Support role.

* Good knowledge of:

o Windows 10/11

o Microsoft 365

o Active Directory / Microsoft Entra ID

o Microsoft Teams

o Outlook

o VPN and basic networking

o Printers and peripherals

o Hardware and software troubleshooting

* Experience working with an ITSM/ticketing platform such as ServiceNow, Jira, BMC, or similar.

* Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and network troubleshooting.

* Familiarity with remote-support tools and endpoint management platforms such as Microsoft Intune or SCCM/MECM is preferred.

L1 Service Desk Analyst

Key skills