IT - Automation and Workflow Engineering - Business Systems Analyst II

Golden 1 Credit Union is a member-owned, not-for-profit cooperative committed to empowering members and communities across California. The Business Systems Analyst II translates business needs into technology solutions, supports enterprise applications, facilitates Agile delivery, and provides technical analysis, project implementation, operational support, and process improvement.

Responsibilities:

• Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes
• Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings
• Provide high-quality analytical system solutions for key stakeholders
• Identifies software functional gaps and opportunities of improvement
• Collaborates with product owners to create product backlog by using Agile practices
• Creates user stories with relevant acceptance criteria
• Participates with the implementation of projects as technical subject matter expert from beginning to completion
• Delivery Focus: 5% Training and mentoring BSA I; 80% Project Support; 15% Department process improvement
• Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews
• Supports Agile practices and encourages the improvement of service
• Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools
• Provide Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions
• Operations Focus: 5% Training and mentoring BSA I; 55% Tickets and operational support requests; 40% Manage and support software upgrades
• Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management
• Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support
• Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation
• Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication
• Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up
• Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions
• Participate in on-call support for critical response to after hour application impairments or major outages as needed

Requirements:

• Associate's Degree in Information Technology, Project Management or Business Administration required
• 5+ years in financial or health services, including technical business analysis, product development and process improvement required
• Bachelor's Degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred
• Experience working in an Agile environment or Azure eco system (DevOps) strongly preferred