Customer Service Representative I

One Inc provides insurance payment processing and disbursement solutions for insurers and their customers. The Customer Service Representative I will handle customer inquiries and escalations, guide users through basic troubleshooting and setup, document interactions, and support customer satisfaction through multiple communication channels.

Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers, always
• Respond promptly to customer inquiries
• Communicate with customers through various channels (i.e., phone, email, chat, etc.)
• Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
• Knowledgeable in our products and services
• Keep records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional support

Requirements:

• You have good computer skills
• Excellent customer service and people skills
• Strong organization skills
• You are described as decisive, collaborative, flexible, accommodating, supportive, able to prioritize quickly, and not easily flustered
• Possess excellent written and verbal communication skills
• You are detail orientated and are able to follow instructions accurately
• Associate degree OR 2+ years relevant experience
• Call center experience
• Proven remote work experience
• Requires repetitive motion. Substantial movements/motions of the wrists, hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed
• See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents
• Ability to hear in the normal audio range with or without corrections
• Experience with Word, Excel, and Outlook preferred
• Insurance experience is preferred
• Payments experience is preferred