Team Lead – Customer Service & Sales

AO Globe Life provides life insurance solutions designed to secure families’ futures and is seeking a customer-first representative for its Illinois team. The role manages inbound customer communications, advises customers on life insurance products and services, resolves complaints, maintains product expertise, and builds lasting customer relationships.

Responsibilities:

• Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care
• Advise customers on how to best leverage our life insurance products and services based on their unique needs, ensuring they have the right solutions
• Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategically aligned with our offerings
• Address complaints and concerns with effective, positive solutions that enhance overall customer satisfaction
• Foster enduring, trust-based relationships by consistently delivering above-and-beyond service

Requirements:

• 1-2 years of proven experience in supporting client success, preferably in a customer service setting
• Excellent written and verbal communication abilities
• A positive, proactive attitude with the capacity to address and resolve customer issues effectively
• A passion for delivering exceptional service and delighting customers at every interaction
• Strong time-management and prioritization skills to manage multiple tasks in a dynamic environment