Job Title: BEST Program Technical Operations Lead
Location: Boston, MA – Hybrid (4 Days in a Month)
Job Type: Contract

Required Qualifications

Bachelor's degree in Computer Science, Systems Analysis, Information Technology, or a related field, or equivalent experience.
10+ years of IT design and implementation experience.
Extensive technical experience across multiple operational environments.
Strong experience with Software as a Service (SaaS) platforms and cloud-based implementations.
Strong knowledge of relational databases and SQL.
Extensive experience with system administration and monitoring of application platforms, particularly SaaS environments.
Experience across multiple testing phases, including unit, system, integration, parallel, and user acceptance testing.
Strong knowledge of LAN/WAN/VPN and remote networking technologies and protocols.
Experience with network infrastructure, including routers, switches, firewalls, and related networking concepts.
Knowledge of information security and compliance frameworks such as ISO 2700x, ITIL, and NIST.
Demonstrated technical leadership and decision-making experience.
Ability to analyze project risks and challenges and drive issues through resolution.
Strong problem-solving, negotiation, communication, and decision-making skills.
Demonstrated ability to work effectively in a matrix management environment and build collaborative teams.
Ability to understand the relationship between systems architecture and business use cases.
Excellent written, verbal, interpersonal, and customer-service skills.

Preferred Qualifications

Experience implementing SaaS/cloud solutions involving migration from legacy on-premises applications.
Experience working with complex, large-scale technical environments involving multiple technologies and configurations.
Experience leading data integration, system operations, security protocols, and technical operational readiness for large enterprise programs.
Experience developing and managing project plans, delivery oversight, and status reporting.
Experience preparing executive-level status reports and communications.
Experience developing or implementing Data Quality programs.
Experience performing or supporting system audits within state government.
Experience with state government technology implementations and operations.

Technical Environment / Areas of Expertise

The successful candidate should have experience in several of the following areas:

Collaboration

This role will work extensively with:

Core Competencies

BEST Program Technical Operations Lead- Boston, MA

Key skills