Support Analyst (III)

This position serves as a 3rd level Support Analyst and provides support for PSDC SCCM, Airwatch, VDI, and Inmate environments.

• 3+ years of relevant experience required.
• Troubleshoots and assists with hardware and software support escalations.  Works with IT Support staff and End Users as needed.  Provide instruction for processes and problem resolution
• Assist and supports SCCM deployments, packaging applications, and other SCCM tasks.  
• Maintains Operating System Deployment (OSD) task sequences and relative packages. Supports the Airwatch console environment with managing assets and objects.  
• Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting.  
• Supports the Inmate environment with general troubleshooting, image testing, and customizations.
• Reviews and recommends hardware and software purchases and system integration/installation.
• Position is onsite with opportunity to work remotely based on business needs/supervision discretion.
• Interviews will be conducted in person on site at, Mechanicsburg, PA