Principal Product Designer

Constant Contact provides tools that help businesses, entrepreneurs, nonprofits, and individuals grow online. The Principal Product Designer will define design strategy for a major product pillar, lead complex end-to-end product design initiatives, influence cross-functional stakeholders, and contribute to the design system, research synthesis, and potentially team development.

Responsibilities:

• Define the long-term UX vision and design strategy for a major product pillar, ensuring alignment with overall company objectives and anticipating future market and user needs
• Own the end-to-end design lifecycle for the most ambiguous and technically challenging product areas, delivering solutions that are scalable, accessible, and measurable
• Act as the highest-level design authority in your domain, influencing key stakeholders across Product, Engineering, Data Science, and Executive Leadership to gain consensus and drive decisions
• Serve as a core leader and major contributor to our Design System, identifying system gaps and actively developing new foundational patterns and design principles to elevate the consistency and quality of the entire product suite
• Partner with Research and Data teams to synthesize complex quantitative and qualitative data into clear, actionable design hypotheses and measure the impact of strategic design efforts
• If on the management track, you will be responsible for hiring, mentoring, and coaching a small, high-performing team of senior and staff-level product designers, fostering a culture of excellence and strategic impact
• Provide high-level direction and strategic oversight for the projects executed by your direct reports, ensuring their work aligns with the overall product strategy and design system standards

Requirements:

• 10+ years of progressive experience in Product Design, UX Design, or Interaction Design, with a proven track record of successfully launching complex products that deliver significant business results
• Demonstrated experience defining and driving the design strategy for an entire product vertical or platform, solving foundational problems that span multiple teams
• An outstanding portfolio showcasing mastery across the entire design process, with an emphasis on systemic thinking, data-informed strategy, and executive communication
• Deep understanding of modern software architecture, technical constraints, and front-end frameworks, enabling you to partner effectively with Staff and Principal Engineers
• Exceptional ability to articulate complex design concepts, strategies, and trade-offs to a non-design audience, including C-level executives
• Proven ability to thrive in ambiguous, fast-paced environments and confidently lead design efforts without heavy managerial oversight
• Deep expertise in designing integrated SaaS workflow tools and platforms built for business and consumer users, with a clear understanding of how design impacts conversion, adoption, and retention in a subscription model
• Familiarity with Generative AI tools and processes used to rapidly iterate on concepts and designs
• Experience leveraging AI-driven analysis of customer feedback, research data, and usage patterns to expedite data-driven design decisions