Senior Manager, Clinical Product Strategy & Operations

CVS Health is a healthcare company focused on creating a more connected, convenient, and compassionate health experience. The Senior Manager will lead the strategy, development, and operations of Healthspire’s obesity and cardiometabolic product portfolio, including market analysis, product roadmapping, cross-functional collaboration, performance measurement, and regulatory compliance.

Responsibilities:

• Establishes procedures for the development of the overall product strategy, including market analysis, customer research, and competitive intelligence
• Prioritizes initiatives, defines product features, and establishes a roadmap that aligns with market demands and business objectives
• Assesses customer needs, preferences, and pain points to guide product decision-making and ensure customer-centric product development
• Collaborates with cross-functional teams to define product vision, identify target markets, and set strategic goals for the product portfolio
• Establishes product requirements as well as feature prioritization, working closely with engineering and design teams to deliver high-quality products that meet customer needs and market demands
• Guides product performance, monitors market trends, and makes data-driven decisions regarding product enhancements, updates, or retirement to optimize the product portfolio
• Promotes cross-functional communication and coordination, ensuring effective collaboration to achieve product goals
• Identifies unique value propositions, defines product positioning, and ensures effective communication of product features and benefits to customers and the market
• Provides leadership, guidance, and mentorship to product managers and other team members by building and developing high-performing product teams, promoting a culture of innovation and collaboration, and providing coaching and career development opportunities
• Design, enhance, and manage patient and clinician experiences, processes, protocols, assessments, and workflows
• Develop and maintain strong, strategic relationships with key suppliers and matrix partners to drive partnership and performance
• Evaluate KPI and SLA performance, measuring program efficacy to formulate and subsequently deliver upon quality improvement plans
• Leverage data-driven insights and a deep understanding of patient and client needs and market dynamics to identify and prioritize items enhancement
• Conducting deep dive quantitative and qualitative analyses to identify opportunities for innovation and process improvement
• Own the end-to-end product Benefit Integration component, ensuring systems are scalable, secure, and aligned with long‑term business goals

Requirements:

• • 7+ years of experience in product management/development, product operations & strategy, or program management within the healthcare space preferably at a health tech, tech-enabled provider, or Payor/PBM organization
• • 7+ years of experience managing multiple projects and prioritizing work based on impact and team priorities
• • 5+ years of experience developing analyses, presentations, and support materials to successfully drive product strategy decisions and deliver operational process change
• • 5+ years of experience in strategic thinking including quantitative, analytical, and problem-solving skills
• • 5+ years of making informed, data-driven decisions, with a strong emphasis on translating data insights into actionable strategies
• • 4+ years of experience managing relationships at a senior level; capacity to quickly build and maintain credible relationships at varying levels both within CVS Health and outside of the organization
• • 2+ years managing one or more employees
• • Bachelor's Degree required; may consider comparable work experience
• This position can work remotely from home or office from one of the CVS Health corporate locations
• Occasional travel is required (10-20%)
• • Experience within the care delivery and management industry
• • Experience in management consulting
• • Expertise in vendor contracting and relationship management
• • Master's or other advanced degree is preferred