Business Analyst, PRH Publishing Operations (Open to Remote)

Penguin Random House is a leading adult and children's publishing house committed to quality, execution, and innovation throughout the publishing process. The Business Analyst will support and maintain the SAP system, analyze data, troubleshoot issues, gather requirements, document processes, support users, and collaborate on system enhancements and projects.

Responsibilities:

• Troubleshoot system issues with the user community and IT; these issues include tracking down data problems on individual titles, mass data updates, and system configuration among others; triage and escalate appropriately
• Use database tools to pull large data sets and use the analysis of that data to identify issues and solutions for individual divisions or the company as a whole
• Promote knowledge transfer within and beyond the team by documenting issues and processes and communicating best practices to users
• Manage data maintenance in SAP as needed
• Translate technical problems and solutions into business language to facilitate decision making
• Document business requirements and create functional specification documents
• Collaborate with developers to translate functional specs into technical specifications
• Create test cases and execute test system enhancements
• Work collaboratively on projects toward common goals, and also take ownership of projects from end-to-end
• Analyze problems, propose solutions and recommend prioritization

Requirements:

• 3 – 5 years of SAP analyst experience required
• Analytical, data-driven approach; logical thinker with ability to articulate meaningful conclusions found in the data
• Strong communication and customer service skills with ability to assess “wants” vs. “needs” and translate what is at the heart of user requirements
• Proven ability to translate business challenges into system solutions
• Ability to manage multiple priorities in a fast-paced environment
• SAP MM/PP/PS is a plus
• Ability to understand ABAP code a plus
• Advanced Excel / Access Macros writing experience a plus
• Advanced SQL query writing experience a plus
• Experience in book publishing is a big plus