Software Engineer, AI Solutions

NiCE provides AI, cloud, and digital software solutions for customer experiences, financial crime prevention, and public safety. The Software Engineer, AI Solutions designs, builds, and implements advanced Conversational AI solutions, leads complex customer implementations, provides technical expertise, and delivers enablement and documentation.

Responsibilities:

• Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients
• Technical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches
• Collaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategies
• Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success
• High-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction

Requirements:

• Minimum of 2-3 years in a similar role within Conversational AI, SaaS, or enterprise software industries
• Proven experience with Cognigy or equivalent Conversational AI platforms
• Demonstrated ability to resolve complex technical challenges
• Strong capability to align technical solutions with business objectives
• Exceptional ability to communicate technical concepts effectively
• Applicants must be authorized to work in the United States without sponsorship
• Proficient in JavaScript and Python; experience with back-end integrations
• Front-End Design: HTML and CSS
• Back-End Development: server-side applications and data manipulation