Manager, Project Management - Provider Portal

CVS Health is a healthcare company focused on simplifying and improving the health experience. The Manager, Project Management - Provider Portal oversees the daily operational management and support of Dental and Availity portal platforms, including access administration, inventory management, data exchanges, issue resolution, testing, and release management. The role also coordinates with business, technology, vendor, and other stakeholders to maintain and continuously improve portal services.

Responsibilities:

• Manage and maintain production inventory for Dental and Availity portal platforms
• Support enterprise-wide portal access administration, including new user provisioning and access modifications
• Monitor the health and performance of digital portal environments and participate in real-time incident investigation and resolution
• Oversee file transfers and data exchanges between internal and external partners, proactively addressing data integrity and delivery issues
• Collaborate with business, technology, and vendor partners to investigate, troubleshoot, and resolve portal-related operational issues
• Coordinate system testing activities and support release management efforts in partnership with DDAT teams
• Review Compliance Mandate Assessments (CART) to evaluate portal impacts and support implementation requirements
• Administer and maintain payer space configurations and portal functionality to ensure a seamless user experience
• Act as a key operational resource for stakeholder engagement, issue resolution, and continuous improvement of portal services

Requirements:

• 5-7 years work experience in healthcare
• Experience in one of the following workflows: Eligibility and benefits, Claims, or Authorization and referrals
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• High School Diploma Or General Equivalent Development (GED)
• Knowledge of provider portals is preferred
• Bachelor's degree preferred/specialized training/relevant professional qualification