Senior Manager, Customer Success

Revalize builds sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics. The Senior Manager, Customer Success leads Customer Success Managers, oversees the post-sales customer lifecycle, drives customer retention and value realization, manages renewal risk, and supports executive-level customer engagement.

Responsibilities:

• Lead and mentor a team of Customer Success Managers to drive retention, adoption, and long-term customer growth
• Develop and implement strategies to mitigate churn and achieve price increase and retention targets for each brand
• Accurately forecast renewal risk to support accurate GRR and revenue projections
• Partner with cross-functional teams to ensure a seamless customer experience post-sale and drive upgrades within the customer base
• Monitor and proactively address risks to revenue; champion recurring cadences for key brands to remediate known revenue risks
• Support regular executive-level engagement with top accounts to reinforce strategic alignment and value realization
• Drive continuous improvement initiatives to optimize the customer lifecycle and enhance retention strategies

Requirements:

• Bachelor's degree, or equivalent practical experience
• 7+ years of experience in Customer Success, Account Management, or related client-facing role within the software/SaaS industry, responsible for managing and negotiating commercial contracts
• 3+ years of people leadership experience, managing individual contributors in a Customer Success or similar function
• Proven track record of achieving retention goals in a subscription-based software environment
• Strong analytical and problem-solving skills, with the ability to interpret customer health metrics and drive data-informed decisions
• Excellent communication and executive presence, capable of influencing internal stakeholders and engaging with senior-level customer contacts
• Demonstrated ability to work in a fast-paced, dynamic, and AI-driven environment, adapting quickly to change and driving innovation
• Experience working with CPQ (Configure, Price, Quote) solutions and/or manufacturing technology software (e.g., PLM, CAD)
• Advanced degree (MBA or similar) in Business, Technology, or related field
• Familiarity with AI-powered customer success tools and predictive analytics to enhance proactive engagement
• Multilingual communication skills to support global customer relationships