Customer Service Associate

Fiserv is a global leader in financial technology and payments, connecting financial institutions, corporations, merchants, and consumers through secure payment solutions. The Remote Customer Service Associate will support bank partners, merchants, and cardholders by handling inbound inquiries, resolving payment and account issues, documenting interactions, and escalating complex concerns.

Responsibilities:

• Answer inbound calls from bank partners, merchants, and cardholders regarding electronic payments, account activity, and service-related questions
• Resolve routine and moderately complex customer issues by researching account details, following documented procedures, and completing next steps accurately
• Troubleshoot basic technical and service issues related to payment processing and associated support inquiries
• Document customer interactions, actions taken, and resolution outcomes in designated systems with a high level of accuracy
• Escalate unresolved or higher-risk issues to the appropriate team based on established service and compliance guidelines
• Meet defined productivity, quality, attendance, and call handling expectations in a high-volume call center environment
• Deliver clear, professional communication that confirms customer needs, explains resolution steps, and sets appropriate expectations

Requirements:

• Bilingual communication skills in Spanish and English
• 1+ years of experience in a customer-facing role supporting customers by phone, in person, or through a service desk environment
• 1+ years of experience using a computer to navigate multiple applications, enter accurate information, and document customer interactions during active calls
• 1+ years of experience in a call center, financial services support, technology support, or remote customer service environment
• Ability to troubleshoot basic service and technical issues related to electronic payments, transaction support, or similar customer inquiries
• Ability to maintain a quiet and secure work environment that supports uninterrupted customer conversations and consistent call handling
• High school diploma, General Educational Development credential, or higher or equivalent combination of education, related experience and/or military experience
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role
• This is a remote role and you must reside in one of the following states; Florida, Wisconsin, Idaho, Georgia, Mississippi, Hawaii, Indiana, Iowa, Kansas, South Carolina, Louisiana, West Virginia, Michigan, Wyoming, Nebraska, North Carolina, Oklahoma, Texas, Utah, Virginia and Arizona
• Experience supporting customers in financial services, payments, banking, or a regulated environment
• Experience working in a remote work-from-home service environment
• Experience supporting merchants, cardholders, or financial institution clients