Customer Service - Temporary Mon-Fri

Five Star Solutions is seeking temporary customer service representatives to provide high-quality telephone support for clients. The role involves handling inquiries about debit card incentives, orders, and balances, researching customer needs, providing solutions, and identifying upselling opportunities while working remotely.

Responsibilities:

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Requirements:

• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• This is a Bring Your Own Device position to0work-at-home for individuals living in the states of0: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming
• This position requires you to provide your own equipment and workspace
• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
• Processor: Intel e Corea2 i5-8250U0Series or greater
• Memory: 8GB on Windows 10 or 1164 bits
• Screen Resolution: 1280x768 or higher, dual monitors0required
• USB DSP headset
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Must be hardwired to your modem or router/ No Wi-Fi or extenders
• Previous 3-6 months0customer service or customer support experience preferred
• Previous 3-6 months0call center or office background experience a plus