Software Engineering Specialist

McKesson is an impact-driven healthcare company that delivers products, services, and insights to make quality care more accessible and affordable. The Software Engineering Specialist will support and enhance the B2B Commerce SupplyManager platform, with primary ownership of production support, ITIL processes, reliability, and operational excellence while contributing to application development, SRE, DevOps, and AI-augmented engineering.

Responsibilities:

• Own end-to-end ITIL processes: Incident, Problem, Change, Release, Service Request, Knowledge, CMDB, Capacity & Availability
• Provide P1/P2 production support, including troubleshooting, stakeholder communication, SLA adherence, and RCA (Root Cause Analysis)
• Perform production fixes, hotfix deployments, and small enhancements
• Execute QA validation (functional, regression, smoke) and assess performance, scalability, and reliability impacts
• Maintain runbooks, SOPs, knowledge articles, and drive operational stability improvements
• Lead problem management with data-driven analysis and long-term remediation
• Monitor and troubleshoot using Dynatrace, ELK/EFK, logs, metrics, and alerting tools
• Improve observability (dashboards, alerts, logging standards)
• Perform performance tuning, capacity planning, and proactive risk mitigation
• Support disaster recovery (DR), backup/restore, and resilience engineering
• Collaborate with CloudOps, Platform, Network, Security, and DBA teams to enhance system reliability
• Build and enhance Java / Spring Boot microservices and REST APIs
• Develop UI components using React (when applicable)
• Contribute to architecture, modernization, and code quality improvements
• Integrate with ERP, data platforms, search (Bloomreach/Endeca), and downstream systems
• Participate in code reviews and enforce engineering best practices
• Build and manage CI/CD pipelines (GitHub Actions – required)
• Support DevOps lifecycle: build, test, security scanning, artifact management, deployments
• Automate environments using Terraform, Ansible (or similar IaC tools)
• Ensure audit-ready releases with proper governance (ServiceNow, approvals, evidence)
• Manage end-to-end releases (Dev → QA → Pre-Prod → Prod) with minimal risk
• Partner with Product, QA, Security, Cloud, and DBA teams
• Translate requirements into technical designs, impact analysis, and delivery plans
• Manage parallel AMS, development, and release streams with clear status reporting
• Provide effort estimation, planning, and stakeholder alignment
• Mentor junior engineers and drive engineering and operational maturity
• Leverage Generative AI for coding, debugging, test automation, and documentation
• Enable AI-driven quality engineering, code reviews, and productivity improvements

Requirements:

• • Degree or equivalent and typically requires 4+ years of relevant experience
• • 4+ years experience in Java / Spring Boot / Microservices development
• • Strong experience in Application Maintenance & Support (AMS) / Production Support (ITIL)
• • Proven expertise in DevOps, CI/CD, and Release Engineering
• • Advanced skills in troubleshooting (logs, metrics, APM tools like Dynatrace)
• • Experience with cloud-native / hybrid cloud architectures
• • Bachelor's degree in Computer Science or equivalent
• Remote/Hybrid- must be available to attend meetings in the home office when required
• GitHub Actions (mandatory)
• • Experience with Kubernetes, Docker, Redis, Elastic, Kafka, CDC patterns
• • Exposure to GCP operations
• • Strong Jira workflows, prioritization, and reporting skills
• • Experience with eCommerce / B2B platforms at scale