Customer Service Trainee

Delta Dental of Michigan, Ohio, and Indiana works to improve oral health through dental benefit plans, advocacy, community support, and investments in healthy communities. The Customer Service Trainee will develop customer service skills by researching inquiries, responding to customer, group, and provider questions, maintaining records, processing claims and eligibility updates, and reviewing subscriber benefits.

Responsibilities:

• Researches inquiries by accessing the claims processing system and other informational sources
• Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc
• Maintains related departmental records and files
• Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc
• Makes corrections to claims and eligibility
• Enters new claims, eligibility and subscriber information into the mainframe
• Reviews subscriber’s coverage to determine type and level of benefits

Requirements:

• Candidates must reside in Michigan within a reasonable commuting distance of our Farmington Hills, MI office for team meetings, collaborative sessions, and training
• Possess a high school diploma or equivalent
• One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
• Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position)
• Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday
• Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday