Software Engineer I - AssureHire (Go)

Mitratech builds products that simplify operations in Legal, Risk, Compliance, and HR functions. The Software Engineer I will support the AssureHire employment screening platform by resolving technical escalations, communicating with stakeholders, and developing and deploying backend code fixes across Ruby on Rails and Go systems.

Responsibilities:

• Own the resolution of technical escalation tickets: investigate, reproduce, and diagnose issues reported by customers and internal teams
• Communicate with stakeholders (support, product, customer success, and occasionally customers) to gather context, set expectations, and report on resolution status
• Identify tickets that can be resolved as self-service engineering work, then write the code, open the pull request, and see the fix through review and deployment
• Use AI-assisted tooling to accelerate triage — determining whether an issue is a product bug, a configuration problem, or expected behavior — and to draft and review candidate code solutions, applying your own judgment before anything ships
• Contribute to root-cause analysis and help reduce recurring escalations by improving code, documentation, and runbooks
• Follow secure development practices: least-privilege access, secrets management, and careful handling of sensitive candidate and customer data

Requirements:

• 0–2 years of professional software development experience (internships, co-ops, and substantial personal/academic projects count)
• Working proficiency in Go — Python is a plus
• Familiarity with relational databases and the ability to read and write SQL (PostgreSQL preferred)
• Strong debugging instincts: you enjoy digging into logs, reproducing issues, and tracing problems across systems
• Clear written and verbal communication — you can explain a technical issue to a non-technical stakeholder and keep people informed without being asked
• Comfort using AI tools as part of your workflow, paired with the judgment to critically review AI-generated analysis and code before relying on it. Ie . Claude
• Ownership mindset: you follow tickets through to resolution rather than handing them off
• Unix shell scripting