Seasonal Customer Service Admissions/Application Support (US)

Elevation Connect is a customer service and sales company focused on providing authentic customer support and contributing to surrounding communities. The Seasonal Application Help Desk Support Representative assists prospective students with college applications, admissions questions, and technical issues through phone, email, and chat.

Responsibilities:

• Gathering information, researching/resolving inquiries and logging applicant calls quickly and efficiently
• Building an engaging rapport, quickly, with many students throughout the day
• Meeting daily, weekly & monthly student interaction goals as well as client expectations
• Quickly and concisely answering student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc
• Mastering our communication systems (phone, e-mail, Microsoft Office Suite and other internet databases)
• Help Desk services to include phone calls, emails and chat
• Helping potential students with their college application and related questions
• Selling the dream of education to students
• Answering student questions about admission requirements, the application, technical issues and more
• Perform other duties as assigned

Requirements:

• • Be at least 18 years of age
• • Be available and flexible for a shift during the hours of operation
• • Strong organizational and time management skills
• • Has developed a broad perspective to problems and can identify new, less obvious solutions
• • Adaptable to change in a fast-paced environment
• • Completes work with a limited degree of supervision
• • Strong verbal and written communication skills
• • Basic computer skills and knowledge in Microsoft Office Suite
• • Previous customer service/sales experience
• • Stable high-speed Internet connection at home, must be able to pass a speed test
• • Must have a quiet home office with a door, zero background noise
• • Must have own computer and USB headset
• • Windows PC
  • Dual Core CPU (1.5GHz or better)
  • 8GB RAM
  • 20GB Free Disk space
  • Windows 8.1, or 10
• • macOS
  • Intel Core i7, 2.3 Ghz
  • 8GB RAM
  • Mavericks OS X, version 10.9, Yosemite OS X, version 10.10, El Capitan OS X, version 10.11, Sierra OS X, version 10.12
• • High-speed internet
  • Internet connection should support at least 10Mbps download and 2Mbps upload (20Mbps down and 5Mbps upload or higher recommended)
  • Latency from employee to data center should be under 150ms one-way
  • Wireless connections (Wi-Fi) are not supported. Employees should be directly connected to their ISP router with an Ethernet cable
  • Satellite internet is not currently supported
• • Wired USB Headset, camera and smartphone (for security ID only) required
• • Basic computer skills and knowledge in Microsoft Office Suite Preferred