Customer Service Expert - Remote

YO AI Labs is engaging a Customer Service Expert to provide phone-based support for US-based businesses while contributing to AI training. The role involves managing calls, appointments, reservations, scheduling, confirmations, and accurately documenting call outcomes.

Responsibilities:

• Make and receive calls on behalf of customers
• Handle appointments, reservations, scheduling, and confirmations
• Communicate clearly with US-based businesses
• Navigate phone menus and call-center systems
• Document call outcomes accurately and confidentially
• Manage consecutive calls while maintaining service quality

Requirements:

• • Phone Calls
• • English Communication
• • Customer Service
• • Scheduling
• • Appointment Handling
• • CAPTCHA
• • Attention to Detail
• • Phone-based customer service or virtual assistance experience
• • Fluent, clear spoken English
• • Comfortable with outbound calls and automated phone systems
• • Reliable internet, quiet workspace, and quality headset
• • Able to work independently and meet shift requirements