Enterprise Customer Activation Manager | Bill Pay & Procurement

Ramp builds smart financial infrastructure that automates and manages business spending, payments, risk, and accounting workflows. The Enterprise Customer Activation Manager will lead enterprise customers through implementation and adoption of Ramp’s Bill Pay and Procurement products, configure workflows, troubleshoot issues, and help shape the company’s activation strategy.

Responsibilities:

• Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment
• Educate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration
• Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP & Procurement solutions
• Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout
• Become deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing
• Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds
• Provide structured feedback and insights to Product to inform roadmap prioritization
• Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach

Requirements:

• 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions
• Strong project management and time management skills with the ability to keep multiple customers on track simultaneously
• Excellent verbal and written communication skills, including the ability to explain complex workflows simply
• Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions
• Demonstrated ability to quickly learn a product deeply and articulate the “why” behind product decisions
• Strong record of meeting or exceeding performance metrics in previous roles
• Ability to anticipate customer needs and position product capabilities proactively
• Comfort operating in a fast-paced, high-growth environment with evolving processes
• Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)
• Background in financial services, Fintech, or SaaS implementations
• Experience at a high-growth startup