Service Desk Analyst

Description

Robert Half is seeking a Service Desk Technician to provide first-line technical support to end users and serve as a team member to support with hardware and software issues. This position is a 1 month contract and is 100% Onsite in Portland, OR. Apply today!

Location: 100% Onsite

Schedule: Monday - Friday 8am to 5pm PST

Duration: 1 month contract

Key Responsibilities

• Provide first-line remote technical support for hardware, software, systems, and user access issues.
• Receive, document, track, and resolve inbound IT incidents and service requests through the service desk ticketing system.
• Troubleshoot technical issues and work toward timely resolution while maintaining a high level of customer service.
• Keep users informed of ticket status, troubleshooting progress, and expected next steps.
• Manage incidents and service requests through their full lifecycle, including documentation, follow-up, and closure.
• Prepare, configure, order, and deploy approved IT equipment and technology requests.
• Fulfill software installation, system access, and user account management requests in accordance with established IT procedures.
• Coordinate with third-party vendors and other technical resources to support incident resolution.
• Escalate issues and requests that cannot be resolved at the Service Desk level to Tier 2/Tier 3 support teams and coordinate follow-up as needed.
• Assist with identifying and escalating major incidents and recurring technical problems.
• Contribute to problem resolution and continuous improvement of Service Desk processes.
• Follow established IT service management, security, and customer service procedures.
• Perform additional IT support duties and projects as assigned.

Requirements

• 2+ years of experience in a Service Desk, Help Desk, Desktop Support, or similar IT support role.
• Strong troubleshooting and problem-solving skills across common hardware, software, and user support issues.
• Experience supporting user accounts, system access, software installations, and IT equipment.
• Experience working with a ticketing or IT service management system.
• Skilled in hardware inventory management and configuration support.
• Strong customer service and communication skills with the ability to support users professionally and clearly.
• Ability to recognize when an issue requires escalation and effectively coordinate with other technical teams.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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