Location: Charlotte, NC (100% Hybrid preference)
Openings: 3 Positions
Experience Level: Entry-Level (1 3 Years Experience; Internships Count)
Position Overview
We are seeking 3 Artificial Intelligence Quality Assurance Specialists to join our team as the first line of defense in evaluating cutting-edge generative AI experiences for personal finance products. In this data-heavy role, you will evaluate AI chatbot interactions and structured AI experiences to identify errors, trends, member frustration, and compliance gaps.
Because automated evaluations can only go so far, this role serves as the critical human feedback loop to ensure that AI output delivered to millions of members is accurate, empathetic, and aligns with partner guidelines and security policies.
Key Responsibilities
Qualifications & Background
Tech Skills
Excel Pivot Tables Data Filtering Data Auditing QA Software MaestroQA Rippit CRM Customer Data Platform (CDP) AI Quality Assurance Generative AI Evaluation GPT Models Machine Learning QA CSV Handling Ticketing Systems Data Analysis
QA Analyst AI QA Specialist Quality Assurance Specialist Customer Experience QA Analyst Fintech QA Analyst Banking Operations Specialist Tier 1 Tech Support Analyst Customer Service QA Specialist Data Quality Analyst QA Analyst Level 1