Implementation Business Analyst II

Axon develops an ecosystem of devices and cloud software focused on public safety and justice. The Implementation Business Analyst II partners with public safety agencies to understand operational needs, configure SaaS solutions, document business processes, and deliver successful software implementations. The role also involves requirements analysis, solution evaluation, testing, training, technical configuration, and troubleshooting.

Responsibilities:

• Collaborate with the customer to configure systems to achieve business outcomes
• Capture the voice and desired outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements
• Discover complex business requirements, providing structure and clarity, and work with Technical Business Analysts, Project Managers, Solution Architects, and Product teams to design and deliver solutions
• Assess impact and feasibility of proposed solution evaluating alternatives and delivering solutions that accomplish agency outcomes
• Design, administer, and document functional/user acceptance tests and training
• Translate complex business requirements into quality technical configurations
• Apply Axon best practices to all software configurations, troubleshoot technical challenges, and ensure continuity in environment structure

Requirements:

• • Bachelor in Business, Operations, Computer Science, or Engineering, or equivalent
• • 2-3+ years of relevant SaaS implementation experience
• • Experience working with or in Law Enforcement
• • Experience managing process improvement or facilitating change management amongst teams
• • Demonstrated outcome-driven thinking. Can make hard tradeoff assessments
• • Self-starter who thrives with problem-solving and embraces ambiguity
• • Willingness to join forces and drive company-wide initiatives across multiple departments
• • Technical delivery experience and/or coding language knowledge
• • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information