Senior Staff Machine Learning Engineer, Agentic Application

ServiceNow is seeking a Senior Staff Machine Learning Engineer to build impactful enterprise AI products using generative and agentic AI technologies. The role focuses on designing and implementing conversational and GUI product features, expanding the product across customers and markets, and advancing the Agentic AI framework in collaboration with cross-functional teams.

Responsibilities:

• Collaborate closely with GAI conversational framework experts to grasp the latest technology capabilities and best practices
• Design and implement stakeholder and end-user product features using cutting-edge Agentic AI and technical approaches to deliver business value
• Work with PM, UX, and GTM teams to define, scope, and validate product deliverables
• Expand the product's reach to more customers, domains, and global markets, ensuring high quality and extensible engineering implementation
• Identify patterns and feedback to advance the Agentic AI framework further
• Develop into a well-rounded product engineer with the expertise to apply LLM technologies for impactful products and strategic influence