Salesforce Business Analyst

Danta Technologies is hiring a Salesforce Business Analyst to support Salesforce implementation and delivery activities. The role focuses on producing requirements and process documentation, managing product backlogs, supporting user acceptance testing, and aligning business needs with system design across multiple Salesforce workstreams.

Responsibilities:

• Epics, user stories, and acceptance criteria
• Product backlog and backlog refinement outputs
• Functional and business requirements documentation
• Process flows, business workflows, and solution diagrams
• UAT plans, test scenarios, and validation reports
• Traceability matrices linking requirements to delivered functionality
• Work closely with IFC Product Owners, Architects, and implementation partners
• Support delivery across Salesforce workstreams and Phoenix pillars (Relationship Management, External Portal, Project Processing)
• Enable alignment between business requirements and system design across releases
• Contribute to continuous improvement of business analysis practices within the program

Requirements:

• • Proven experience as a Business Analyst on Salesforce implementation
• • Strong understanding of Salesforce platform capabilities (Financial Services Cloud preferred)
• • Experience working in Agile/SAFe delivery environments
• • Strong skills in requirements analysis, stakeholder engagement, and documentation
• • Experience with tools such as Azure DevOps, Jira, or similar backlog management systems
• • Strong analytical and problem-solving skills
• • Ability to translate complex business requirements into actionable solutions
• • Excellent stakeholder engagement and communication skills
• • Strong attention to detail and quality assurance mindset
• • Ability to operate across multiple workstreams in a complex program environment
• • Agile delivery tools: Azure DevOps, Jira, or equivalent
• • Documentation tools for requirement and process modeling
• • Familiarity with Salesforce platform architecture and configuration concepts
• Financial Services Cloud preferred