Business Systems Analyst

Mutual of Omaha is hiring a Business Systems Analyst to support business applications and operational processes. The role provides production support for Employee Assistance Program and dental applications, manages requirements and testing, resolves system and data issues, and collaborates with business users, internal teams, and vendors.

Responsibilities:

• Provide day-to-day production support for Dental OR Employee Assistant Program applications, including troubleshooting and resolving system issues
• Work with IS, vendors, and business users to ensure timely resolution of system incidents
• Documentation: Recurring system issues then identify and implement long-term resolutions
• Provide training and guidance to end-users on system functionalities and best practices
• Track and analyze production support trends: Identifying patterns and areas for improvement to reduce recurring incidents
• Testing & Implementation: Develop test scenarios and test cases based on business and functional requirements. Participate in system, integration, regression and user acceptance testing
• Vendor & Operational Management: Track issues, requirements, deliverables, and operational activities. Help establish and improve processes in areas that may be evolving or less mature
• Serve as a business and application resource for EAP-related systems and processes
• Develop and maintain knowledge of EAP products, workflows, and business operations
• Support EAP application enhancements, system changes, testing, implementations, and production issues
• Partner with internal teams and external vendors to investigate and resolve application issues
• Assist with requirements and operational planning related to EAP services and outsourced capabilities
• Support Dental applications and related business processes
• Perform and support provider data management, including provider updates and maintenance
• Support fee schedule updates, processing files, production updates, and application maintenance
• Research and resolve data discrepancies and application issues

Requirements:

• 2-3 years of experience in a Business Systems Analyst, Business Analyst, Application Analyst, or similar role, supporting an Employee Assistant Program or Dental Applications
• Strong experience gathering, analyzing, and documenting business requirements. Along with experience in creating functional requirements and supporting application testing
• Experience supporting applications in a production environment
• Strong analytical, problem-solving, organizational, and communication skills and delivering projects in a timely manner
• Prior experience working with Mutual of Omaha's Workplace Solutions systems and business processes
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment
• Experience supporting Employee Assistance Programs (EAP)
• Experience of dental applications such as Skygen or other dental programs
• Experience with fee schedules, provider files, data updates, file processing, or production support
• Experience with API's
• Experience writing business and technical requirements to guide code changes
• Knowledge of Software Development Life Cycle (SDLC), International Institute of Business Analysis (IIBA), Business Analysis Body of Knowledge (BABOK), Data Management Book of Knowledge (DMBOK)