VP, Product & Design

Super.com is a fast-paced technology company focused on creating impactful products that help customers experience more of what life has to offer. The VP, Product & Design will lead product strategy and development, build and execute the roadmap, define product vision and priorities, and oversee product management, design, research, and creative teams. The role partners closely with the CEO and cross-functional leaders to drive growth, deliver exceptional customer experiences, and manage the full product lifecycle.

Responsibilities:

• Lead and mentor the whole product wing at Super.com, covering product management, product design, user research, market research, and creative
• Uplevel, mentor, and position the product teammates to be an innovative, championship team across the board
• Collaborate and communicate with top level leadership and cross-functional partners across the organization to ensure alignment on product goals and priorities
• Collaborate with the CEO and the GMs to drive top level product vision and strategy that is aligned to Super.com’s goals
• Own and improve the outcomes for the whole product experience and product team, and identify and execute on 10x impact opportunities
• Balance the revenue and growth goals of the business with the needs of our customers along with creating high quality, magical experiences
• Identify potential risks and develop mitigation strategies to ensure successful product delivery and customer satisfaction
• Dig deep into the details, collaborate with the team to draw data driven insights, and work with teammates to drive these insights into shipped solutions
• Balance depth in execution with stepping further back to analyze and understand the holistic performance of the whole product
• Oversee the entire product lifecycle from concept to launch to maintenance and eventual retirement, and understand the performance of each relevant team at each stage
• Maintain a balance of shipping at high velocity and high quality, advocating for both speed of learning with customer experience
• Maintain a deep understanding of customer needs and behaviors through direct customer interaction and market research
• Discover and drive key generative research projects that identify new opportunities for the product and business
• Stay informed about technological advancements relevant to the product domain and leverage them effectively

Requirements:

• • 12+ years in product management
• • 8+ years in people management, with experience leading teams of 20+
• • 3+ years managing or leading design & research teams
• • Proven track record of high performing teams, product success in the market, and business success
• • Experience leading consumer products from zero to one and growth stage
• • Strong operating range (can be strategic as well as tactical when needed)
• • Experience in travel, fintech, or adtech & earnings
• • Experience leading UXR and research teams directly
• • Mostly B2C experience
• • Membership management experience
• • Mastery of Reforge principles
• • Experience leading remote teams across multiple disciplines
• • Experience collaborating with GMs to create a collective product strategy
• • Led in Series C+ companies (at scale)