Enterprise Customer Success Manager

Samsara is the pioneer of the Connected Operations Cloud, helping organizations that depend on physical operations use IoT data to improve safety, efficiency, and sustainability. The Enterprise Customer Success Manager will manage complex enterprise customers, drive platform adoption and business transformation, lead executive engagements, architect joint success plans, and influence internal product and business roadmaps.

Responsibilities:

• Be on the front lines to ensure our largest customers increase the safety, efficiency, and sustainability of their operations by translating deep knowledge of the Samsara platform into strategic results across diverse industries like construction, transportation, and many more
• Drives business transformation by leading strategic customer engagements to deeply understand current operations, proactively recommending workflow transformations and architecting joint success plans that define the metrics and timelines necessary to remove barriers and deliver business value
• Orchestrates executive business reviews for our most complex partnerships, leading the narrative with our customer’s decision-makers to anticipate future operational risks and align multi-year business transformations with Samsara’s long-term roadmap
• Influences internal roadmaps across Product, Finance, and Support to drive mission-critical customer initiatives
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Requirements:

• This is a remote position open to candidates residing in the US except SF Bay Metro (CA), NYC Metro (NY), and Washington DC Metro
• 6+ years of work experience with most recent experience in a Senior Customer Success, Account Management, or strategic consulting role
• Mastery of priority management and emotional intelligence required to lead high-stakes, Fortune 500 partnerships, with a proven ability to take strategic initiative and thrive in high-visibility, change-heavy environments
• Track record of anticipating strategic obstacles and resolving complex challenges through a blend of foresight, deep business insight, and diplomatic poise under multifaceted pressure
• Proven ability to build trust and communicate effectively across all levels, from executive leadership to technical teams and daily end-users, both internally and externally
• Experience supporting Enterprise SaaS and/or Fortune 500 companies and working with technical products
• Bachelor's degree from a 4-year institution
• This role requires up to 25-40% travel
• Strong bias for action, the ability to think big, with insistence on high standards
• Ability to thrive in an unstructured, dynamic, and change-heavy environment