Product Manager, Patient Engagement

Archy is a vertical SaaS company providing AI agents and software for dental practice management. The Product Manager will own the vision, strategy, and roadmap for AI-powered patient engagement products, including communications, scheduling, workflows, and campaigns, while coordinating engineering, design, go-to-market, and customer-facing teams.

Responsibilities:

• Product Strategy & Vision: Own the end-to-end product vision, strategy, and roadmap for Archy’s patient engagement products, spanning conversational AI, automated workflows, intelligent campaigns, and simple yet powerful patient- and practice-facing experiences
• Cross-Functional Alignment: Lead engineering, design, and GTM teams with clarity, making decisive trade-offs and aligning stakeholders around a shared execution plan amidst ambiguity
• Customer & Market Discovery: Listen to customers, collaborate with customer-facing teams, and monitor the competitive landscape to translate pain points into product requirements and competitive intel into opportunities
• GTM & Product Rollouts: Collaborate closely with Go-To-Market teams to package, market, and successfully launch new features to prospective and existing practices
• Analytics & Data Excellence: Implement product analytics and clear success metrics to measure feature impact, identify user friction, and drive continuous product iteration
• Compliance & Security: Ensure all capabilities meet strict security, data privacy, and HIPAA requirements for handling sensitive patient data
• AI Integration: Leverage AI tools internally to accelerate product workflows, while continuously evaluating cutting-edge AI capabilities to integrate into the core product
• Technical Communication: Maintain clear PRDs and documentation to effectively communicate roadmap milestones, technical requirements, and trade-offs to leadership

Requirements:

• 4+ Years of Product Management: Background in fast-growing B2B or B2B2C startups, with proven experience building complex software
• Track record of shipping workflow automation, conversational AI, messaging/CRM, or marketing engagement platforms
• Strong ability to lead and align engineering, design, and business partners to move complex features from 0-to-1
• Fluent with product analytics platforms and comfortable using modern AI tooling to accelerate research, prototyping, and decision-making
• Working knowledge of regulatory standards (such as HIPAA) for managing sensitive data in a production environment
• Highly adaptable with exceptional communication skills, strong domain curiosity, and a bias toward action in a high-velocity startup environment