Customer Service Analyst

Coperion, a global process technology and industrial solutions company, is seeking a Customer Service Analyst to support aftermarket parts and service revenue growth. The role serves as an office-based sales contact for assigned accounts, supporting quotations, customer orders, account development, and customer service throughout the sales cycle.

Responsibilities:

• Support Regional Sales Managers in account development, territory growth initiatives and customer retention efforts
• Identify parts based on customer requests, equipment manuals, drawings and historical order information
• Prepare and deliver aftermarket parts quotations, ensuring quotations accurately reflect customer requirements, specifications, pricing and lead times
• Proactively follow up on quotations to increase conversion rates
• Build and maintain strong customer relationships through proactive communication, responsiveness and ongoing account support
• Collaborate with technical support, Regional Sales Managers and Aftermarket team members to resolve customer inquiries and technical issues
• Process purchase orders from customers in accordance with department policies
• Coordinate processing of orders with Procurement and Logistics Team regarding special instructions for shipping and expediting shipment from global warehouses as needed
• Provide order acknowledgements and monitor open orders to proactively communicate delays or changes
• Perform other related tasks, projects and responsibilities as assigned by department management