Desktop Support Technician
We are seeking an experienced Desktop Support Technician to provide hands-on and remote support for end users across enterprise environments. The ideal candidate will have strong troubleshooting skills, experience supporting both Windows and macOS platforms, and a customer-focused approach to resolving technical issues. This role involves hardware and software support, account administration, device deployment, endpoint management, and participation in daily IT support operations.
Bachelor's degree preferred or equivalent combination of education and relevant Desktop Support/Service Desk experience.
Desktop Support, Desktop Support Technician, Desktop Support Analyst, IT Support Specialist, Service Desk, Help Desk, End User Support, Technical Support, Windows 10, Windows 11, macOS, Mac Support, PC Support, Laptop Support, Hardware Troubleshooting, Software Troubleshooting, Active Directory, ServiceNow, Microsoft Office, Microsoft 365, Google Workspace, Gmail, Exchange Online, Shared Mailboxes, Distribution Lists, Endpoint Management, UEM, AirWatch, Workspace ONE, Mobile Device Management, MDM, iOS Support, Android Support, Remote Support, Ticket Management, Incident Management, Asset Management, Imaging, Device Deployment, Patch Management, Endpoint Security, Encryption, WiFi, Network Troubleshooting, Printer Support, VPN Support, Remote Access, Collaboration Tools, Zoom, Slack, Technical Support Engineer, Field Support Technician, Service Desk Analyst, Help Desk Technician, Customer Support, IT Operations, Desktop Engineering, Enterprise Support, Walk-Up Support, Tech Bar Support, CompTIA A+, ITIL, ACMT, CCT.
Desktop Support Analyst, Service Desk Technician, IT Support Specialist, Help Desk Analyst, End User Support Technician, Technical Support Engineer