IT Trainer/Content Developer

Job Title:

Location: Atlanta, GA - Hybrid - Occasional

Interview Type: Either Webcam or In-Person

Description:

Under broad supervision, conducts IT application training classes and develops/updates content for training materials. Owns assigned tasks.

Job Summary:

The Client is seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), to conduct on-premises classes several times a month and conduct classes remotely online through Microsoft Teams. Details on District locations can be found here: .

The job will be to deliver IT training to Client (adult learners) on custom Client IT developed and Commercial-Off-The-Shelf (COTS) applications. Client will train the candidate in these products. Candidate will deliver training for desktop, web, and mobile applications. Candidate will work with Client users to identify training needs, courses, and content. Candidate will publish training schedules/course offerings within Client Learning Management System (Oracle/Workday), administer learner enrollments/testing/completions, assign grades/scoring or awarding of certifications. Candidate will send and review training surveys to obtain feedback to improve training delivery and Client IT products. Candidate will collaborate/develop relationships with Client business units to increase class enrollments and address technical needs. Candidate will also facilitate vendor or contractor delivered training.

The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content.

Client highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, Scribe, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline.

Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate.

Candidate will be working as a team member within the IT organization of Client and report to a Team Leader/Supervisor. The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader. The team delivers training statewide on ~40 applications. Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset management/maintenance, and emergency operations.

Core Competencies:

• Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.
• Content Development: Produces high-quality training content quickly with minimal rework.
• Communication: Routinely and effectively communicates with Client learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.
• Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a can-do or team player attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
• Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet Client business needs, offer the complete course catalog, and schedule classes equitably across Districts.
• Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving Client IT goals/objectives.
• Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.
• Travel: Able and flexible in travelling to conduct scheduled on-site training.

Responsibilities:

• Adheres to the priorities, procedures, objectives, and guidance of their Client Team Leader and IT management.
• Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
• Learns and maintains knowledge of Client IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
• Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
• Ensures training environments and data are ready prior to training classes.
• Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
• Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
• Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
• Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
• Provides an engaging, interactive, and positive learning experience to learners.
• Maintains professionalism and order within the classroom to complete course objectives.
• Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
• Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
• Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
• Reviews and updates training materials and documentation.
• Produces effective training content suitable to course audience. Publishes course materials as needed.
• Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
• Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.

Work Terms and Conditions:

• Local candidates only 8 Hour workdays on a fixed schedule (i.e. not a flex-schedule), starting no earlier than 8:00AM Eastern Time, Monday - Friday, 40 hours per week.
• Client has NOT specified a number of days onsite vs remote. However, local candidates able to come in office will be preferred over out of state candidates (i.e. remote worker). Client prefers candidates who can demonstrate they have the capability to work a hybrid work schedule which is a combination of remote and in-office work. Candidate capacity (i.e. days they could come into the office) to work a hybrid work schedule will be discussed during interviews.
• The candidate will follow all applicable Client policies, procedures, standards, guidelines, and accepted best practices.
• The position end date is set for the end of the Client Fiscal Year. Client may exercise the option to renew contracts in one-year increments.
• Several successful consultants have continued working for several years with contract extensions. However, Client is under no obligation to extend contracts and may terminate employment at any time.
  When teleworking or working remotely, consultant must have suitable internet connection and environment to comply with Client telework policies.
• Client will reimburse authorized travel expense lodging and meals. Client will reimburse authorized travel use of a personal vehicle. Any travel expenses to start work or relocate to Georgia or will not be reimbursed. All travel expense reimbursement shall be in accordance with State Accounting Office Travel Policy:
• The Department has 13 holidays. candidates are not allowed to work nor make up any time for those holiday weeks without management's approval. Candidates are not to take extended leave during their first year of service (e.g. greater than 1 week).
• A Client cell phone and laptop will be provided. All state equipment shall be used in accordance with State and Client policies/procedures.
• Candidate should be able to maintain a personal credit card for any expenses. Client will not provide advance payment on expenses and will only reimburse authorized expenses.
• Candidate should maintain a valid driver license, be capable of driving/operating a car, and be able to use personal car for travel. Client will not provide a vehicle or other transportation for work related travel.
• Candidate should be able to stand, stoop, kneel, lift, etc. to setup training rooms, transport course materials.
• Client does not provide free parking. All routine commuting expenses are the responsibility of the candidate. Authorized travel expenses will be approved.

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

Microsoft Office and Office 365 applications

Required

5

Years

BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience

Required

4

Years

Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support.

Required

4

Years

Excellent verbal and written English language communication, presentation, and teaching skills

Required

5

Years

Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes

Required

1

Years

Work experience in developing role-based end user training content for IT applications/systems

Highly desired

4

Years

Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts

Highly desired

2

Years

Adobe Captivate

Highly desired

2

Years

TechSmith Camtasia

Highly desired

2

Years

Articulate 360/Storyline

Highly desired

2

Years

Microsoft Teams

Highly desired

1

Years

Work experience with maintaining training records within an LMS

Highly desired

1

Years

Oracle LMS/Cornerstone LMS

Nice to have

0

Familiarity with ServiceNow

Nice to have

0