**Job Title:** Business Technology Administrator
**Experience:** 5+ Years
**Location:Remote
Work Auth: All visa Accepted (No H1 and No Fake Profiles)
**Employment Type:** Contract / Full-Time
### Job Summary
We are seeking an experienced **Business Technology Administrator** to administer, configure, support, and continuously improve enterprise business applications. The ideal candidate will have strong experience managing **SaaS platforms such as Salesforce, Smartsheet, Asana, Jira, Microsoft 365, and SAS Viya**, along with expertise in workflows, automation, reporting, access management, licensing, documentation, user training, and business process improvement.
This role will work closely with business and technical stakeholders to translate operational requirements into effective technology solutions, improve platform adoption, standardize business processes, and enhance overall user experience.
### Required Skills
* **5+ years** of experience administering enterprise SaaS applications such as:
* Salesforce
* Smartsheet
* Asana
* Jira
* Microsoft 365
* SAS Viya
* **5+ years** of experience configuring:
* Workflows
* Forms
* Dashboards
* Reports
* Automations
* Templates
* Permissions
* Other platform components
* **3+ years** of experience with:
* Software licensing
* Subscription management
* Technical and operational documentation
* User guides and instructional materials
* Strong communication, presentation, training, organizational, analytical, and problem-solving skills.
* Ability to analyze business processes and recommend technology-based improvements.
* Strong customer-service orientation with the ability to manage multiple priorities.
### Key Responsibilities
**Business Technology Administration**
* Administer and support enterprise business platforms including **Salesforce, Asana, Smartsheet, Jira, SAS Viya, Microsoft 365**, and other assigned applications.
* Manage user accounts, access, security roles, permissions, licensing, and software subscriptions.
* Configure and maintain workflows, forms, dashboards, reports, templates, automation, and other application features.
* Monitor application usage and recommend improvements to maximize platform value and adoption.
* Support special projects and evolving business technology requirements.
**Solution Development & Continuous Improvement**
* Work with business stakeholders to understand operational requirements and identify opportunities for process improvement.
* Translate business needs into practical technology solutions.
* Configure and enhance applications to support changing business processes.
* Evaluate new platform features and capabilities.
* Implement enhancements that improve functionality, efficiency, and user experience.
* Establish and maintain configuration standards, templates, naming conventions, and best practices.
**Documentation & Knowledge Management**
* Create and maintain technical and operational documentation.
* Develop:
* Standard Operating Procedures (SOPs)
* User guides
* Process maps
* Workflow documentation
* Knowledge-base articles
* Configuration documentation
* Ensure documentation accurately reflects current system configurations and business processes.
* Maintain organized documentation to support knowledge sharing and business continuity.
**Training & User Support**
* Develop and deliver user training for enterprise applications and related business processes.
* Create training materials, job aids, user guides, and quick-reference documentation.
* Provide ongoing consultation and support to business users.
* Educate users on platform capabilities, configuration standards, and best practices.
* Communicate application enhancements, updates, and process changes to stakeholders.
**Collaboration & Customer Service**
* Build strong relationships with business users, vendors, project teams, and technical stakeholders.
* Gather and translate business requirements into technology solutions.
* Coordinate with vendors and technical teams to resolve system issues and implement improvements.
* Provide responsive and high-quality user support.
* Promote effective adoption and consistent use of enterprise technology platforms.
### Preferred Profile
* Strong hands-on experience with multiple enterprise SaaS platforms.
* Experience serving as a platform administrator or subject-matter expert.
* Strong background in **business process analysis, workflow automation, reporting, access management, and SaaS administration**.
* Experience supporting technology adoption, standardization, and continuous improvement initiatives.
* Excellent stakeholder-management and user-training capabilities.
### Must-Have Skills
**Salesforce / Smartsheet / Asana / Jira / Microsoft 365 / SAS Viya | SaaS Administration | Workflow Configuration | Automation | Dashboards & Reporting | User Access & Permissions | Licensing & Subscription Management | Documentation | User Training | Business Process Improvement**
