ServiceNow ITOM Lead

Key Responsibilities
Lead the implementation and configuration of Model N Power by Flex modules
Work extensively with Model N Power by Flex to deliver high-quality solutions within the DSaas L2R Model N framework
Manage end-to-end delivery of assigned tasks within the DSaas L2R Model N framework
Analyze business requirements and translate them into detailed technical specifications
Participate in the design, development, deployment, and optimization of Model N solutions
Troubleshoot and resolve complex issues related to Model N applications
Collaborate with global and cross-functional teams to ensure seamless integration and effective implementation of Model N solutions
Prepare and maintain comprehensive technical and development documentation
Conduct code reviews and ensure adherence to established quality standards and software development best practices
Ensure solutions comply with applicable industry standards and development practices
Communicate project progress, technical challenges, and risks effectively to stakeholders and management
Support unit, system, and user acceptance testing activities
Provide technical guidance and mentorship to junior team members
Engage in continuous learning to stay current with the latest Model N Power by Flex features, updates, and industry trends

Required Qualifications
8+ years of experience
Bachelors Degree

Skills
Model N Power by Flex
Model N Commercial Modules
Model N Regulatory Modules
Model N Implementation and Configuration
Application Troubleshooting
Software Development
Business Requirements Analysis
Technical Documentation
Code Review Facilitation
Stakeholder Communication
Mentoring and Coaching
Cross-functional Collaboration
Software Testing Support
Product Migration

Schedule
Start date: 2026-09-28