Hardware Application Engineer

Synopsys develops engineering solutions spanning silicon design, intellectual property, simulation, analysis, and design services. The Hardware Application Engineer will support the bring-up, troubleshooting, stability, and uptime of ZeBu emulation and HAPS prototyping hardware at customer sites and data centers, while coordinating with R&D and communicating with customers and internal stakeholders.

Responsibilities:

• Serve as the primary technical resource for hardware bring-up, troubleshooting, and infrastructure stability for ZeBu emulation and HAPS prototyping systems deployed at customer sites and in data centers
• Diagnose and isolate hardware-level failures from customer design issues, working through physical configuration, cabling, power, firmware, and system diagnostics
• Proactively run diagnostics, track downtime patterns, and schedule software and firmware upgrades to prevent issues before customers encounter them
• Coordinate with Synopsys hardware R&D teams to escalate complex platform issues, provide field data, and validate fixes in real deployment environments
• Maintain detailed documentation of hardware incidents, resolutions, and system configurations to support knowledge sharing and continuous improvement
• Work remotely and travel locally to customer sites or data centers during critical escalations and installation backlog periods, up to 25% of the time
• Communicate status, timelines, and technical tradeoffs clearly to customers, field engineers, and internal stakeholders during active incidents
• Keep critical emulation and prototyping hardware online so customers can meet their chip verification schedules without delays caused by platform downtime
• Offload hardware troubleshooting from field application engineers so they can focus on software, design, and customer methodology support
• Catch hardware issues early through proactive diagnostics and monitoring, reducing the number of surprise failures that disrupt customer workflows
• Build a knowledge base of hardware failure modes, configurations, and fixes that makes the entire support organization faster and more effective
• Provide real-world field data back to R&D that helps improve platform stability, diagnostics tooling, and deployment best practices
• Reduce mean time to resolution for hardware incidents by being the person who knows the platform inside and out and can isolate root cause quickly
• Help Synopsys customers trust that when they deploy ZeBu or HAPS systems, the hardware will be reliable and supported when things go wrong

Requirements:

• • Under 2 years of hands-on experience with hardware bring-up, system troubleshooting, or platform support
• • Strong problem-solving skills and the ability to isolate hardware issues from design or software problems in complex systems
• • Comfort working with physical hardware including cabling, power systems, firmware updates, and diagnostic tools
• • Ability to coordinate across teams, document technical issues clearly, and communicate status during live incidents
• • Willingness to work remotely with local travel to customer sites during critical escalations and installation periods
• • Experience with or willingness to learn ZeBu emulation and HAPS prototyping platforms through hands-on training