Incident Response Manager - Product & Engineering

Anthropic is a company focused on creating reliable, interpretable, and steerable AI systems. The Incident Response Manager will build and operate the incident response function, coordinate cross-functional incident management, lead communications, and drive continuous improvement through reviews, policies, and remediation follow-through.

Responsibilities:

• Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
• Serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity, including managing multiple active incidents simultaneously
• Engage the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations
• Own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates, ensuring they reflect Anthropic's commitments to safety, transparency, and accuracy
• Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur
• Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth
• Partner with engineering, product, security, legal, and go-to-market teams to continuously improve how the organization detects, responds to, and learns from incidents

Requirements:

• Have 5+ years of experience in incident management, with direct experience managing technical product or infrastructure incidents (not exclusively security or trust and safety)
• Have built or significantly shaped an incident response program, ideally at a high-growth startup or in an environment where you had to create structure rather than inherit it
• Demonstrate a strong sense of ownership and urgency, with the ability to operate independently and make sound decisions under pressure without waiting for direction
• Are comfortable working in unprecedented situations where processes are still being defined and guidance may be incomplete or conflicting, leaving things better than you found them
• Have a track record of effective cross-functional collaboration, particularly with engineering, security, legal, communications, go-to-market, and executive leadership
• Bring a blameless, learning-oriented mindset to incident reviews, focused on systemic improvement rather than individual fault
• Have experience with cloud infrastructure incidents and enough technical depth across the stack to engage meaningfully with engineering teams during response, including comfort navigating distributed systems, monitoring tools, and logs
• Are analytically minded, with experience using data (incident metrics, queries, trend analysis) to inform decisions during response and to drive operational improvements over time
• Communicate clearly and calmly under pressure, both in real-time coordination and in post-incident written communications
• Thrive in high-volume, fast-paced environments and are energized by bringing operational discipline to complex, evolving situations
• Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience
• **Required field of study:**A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position