Customer Service Seasonal Representative (REMOTE) - FLORIDA

Wine.com is an online wine retailer focused on providing customers with selection, guidance, convenience, and value through technology. The Customer Service Seasonal Representative will provide remote customer support through chat, phone, and email, assisting with orders, product questions, delivery, pricing, and issue resolution.

Responsibilities:

• Handle inbound customer support inquiries via online Chat, Phone and Email
• Assist customer with status of orders, modification of orders i.e., changing delivery dates, shipping addresses, gift messages and trouble-shooting any order processing and/or delivery issues
• Provide assistance to customer related to questions regarding product availability, delivery and pricing
• Resolves problems by clarifying issues; researching and exploring alternative solutions; helping customers with current and past orders and escalating unresolved problems quickly
• Will be working with a variety of software tools including Gladly, Microsoft Office and internal wine.com systems and tools

Requirements:

• Customer oriented and friendly with a supportive presence on Chat, e-mail and phone
• Strong verbal and communication skills
• Ability to work well with customers and colleagues in a fast-paced environment
• Knowledge of call center technology with proficiency with MS Office (Word, Excel and Outlook). Solid data entry and typing skills (preferably 35 words per minute)
• A friendly, “can do” attitude
• Must have access to a Windows or Mac OS laptop with fast internet connectivity and camera
• Previous experience in customer service, retail or hospitality a plus
• Knowledge and enjoyment of wine desired but not required