Principal Product Manager, Medicare Advantage

Twin Health is a digital health company using AI Digital Twin technology to improve metabolic health and prevent chronic diseases. The Principal Product Manager will lead the end-to-end Medicare Advantage member product experience, coordinating product strategy, workflows, and investments across product, clinical, operational, engineering, and design teams.

Responsibilities:

• Own the product strategy, roadmap, and end-to-end journey for Twin's Medicare Advantage members, from enrollment and onboarding through ongoing engagement, care delivery, and long-term outcomes
• Directly own and deliver critical MA-specific product experiences while identifying where existing Twin capabilities should be adapted, extended, or reused
• Serve as the cross-functional product lead for Medicare Advantage, coordinating product investments and dependencies across Member Experience, Sensors, Clinical, Operations, Engineering, Design, and other teams
• Develop a deep understanding of Medicare members—their needs, behaviors, technology comfort, accessibility considerations, care journeys, and barriers to engagement—and translate those insights into product strategy and requirements
• Partner closely with Clinical and Operations leaders to design scalable workflows that deliver an exceptional member experience while meeting the needs of Twin's care model
• Identify friction across the complete MA journey, establish clear ownership across teams, and drive issues from discovery through resolution even when the solution spans multiple product areas
• Define and track success metrics across activation, engagement, member experience, retention, and clinical outcomes; continuously iterate based on results
• Other duties as assigned

Requirements:

• Experience: 7+ years of product management experience with a track record of owning complex products or end-to-end customer journeys with measurable business and user impact
• End-to-End Product Thinker: Exceptional ability to see across organizational and product boundaries, identify gaps and dependencies, and create a coherent experience from capabilities owned by multiple teams
• Consumer Product Mindset: Deep empathy for members and demonstrated ability to simplify complex experiences for diverse populations
• Data-Driven Mindset: Defines meaningful success metrics, uses quantitative and qualitative insights to prioritize investments, and continuously iterates based on member, operational, and clinical outcomes
• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Consumer Product Mindset: Deep empathy for members and demonstrated ability to simplify complex experiences for diverse populations. Experience designing for older adults, accessibility, or varying levels of digital literacy is a plus
• Healthcare Product Leadership: Experience with Medicare Advantage is a plus, but not required