Senior Agentic AI Engineer II - Global Infrastructure

American Express is a financial services company whose Enterprise Technology Services organization develops and operates global technology, data, digital, and AI capabilities. The Senior Agentic AI Engineer II leads the design, development, deployment, and governance of scalable AI systems, including generative AI, natural language processing, large language models, retrieval pipelines, and autonomous workflows. The role also mentors engineers, translates business requirements into AI solutions, and ensures reliability, security, explainability, and regulatory compliance.

Responsibilities:

• Supervises and mentors AI Engineers and cross-functional team of colleagues in specific tasks or projects, fostering their professional growth and ensuring adherence to best practices
• Ensures seamless integration of AI models into production systems, collaborating closely with cross-functional teams to facilitate smooth integration and ensure alignment and functionality
• Monitors and ensures compliance with model governance, security, and compliance standards, continuously monitoring models to ensure adherence to standards and proactively addressing issues
• Provides guidance and support to junior AI engineers, fostering professional growth and development within the team
• Drives the design and development of sophisticated AI/machine learning frameworks for large-scale data processing, focusing on prompt engineering and generative AI technologies
• Directs innovative approaches to apply machine learning algorithms for prompt engineering and natural language processing, solving complex problems and improving model performance
• Captures complex business requirements and translates them into sophisticated AI/machine learning-driven solutions, gathering and interpreting intricate business needs to develop advanced models and solutions
• Enhances and automates critical business processes by building and optimizing advanced Big Data pipelines and AI-based systems
• Leads implementation of new natural language processing models to classify and analyze complex business-related text data, ensuring accurate classification and insightful analysis
• Establishes and sustains comprehensive machine leanring operations pipelines that support scalable deployment, monitoring, and maintenance of AI models
• Leads design and evolution of complex, distributed AI systems, integrating multiple models, LLMs, and data services into cohesive platforms
• Drives development of advanced AI capabilities including multi-stage retrieval pipelines, autonomous workflows, orchestration frameworks, and system-level evaluation
• Establishes and enforces standards for AI reliability, safety, explainability, observability, and regulatory compliance across projects
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
• Manages complex tasks, requiring an in-depth evaluation of variable factors of moderate to substantial complexity
• Impacts multiple projects across multiple teams, influencing technical areas within the function
• Makes critical decisions that directly impact project success and operational efficiency